Tenant Services
TIS provides tailor made services to tenants’ and residents’ organisations to assist them to influence the housing services within their communities.
TIS does this by designing sessions to meet the needs of individual groups and their members. We can also provide advice by telephone, email or on-line to tenants and residents organisations. Here are some examples of what we can provide:
Training Courses in Your Local Area Tailor Made For You TIS does this by designing sessions to meet the needs of individual groups and their members. We can also provide advice by telephone, email or on-line to tenants and residents organisations. Here are some examples of what we can provide:
- Getting established and agreeing a constitution;
- Committee skills such as Chairing and Treasurer Skills;
- Writing newsletters and communicating with your members;
- Knowing how to negotiate with your landlord;
- How to influence rent setting;
- How to get more people involved in your group; Tenant Led Inspections;
- The Scottish Social Housing Charter;
- Getting tenants involved in regulation.
Independent Advice to Help You to Gain Influence
- If your landlord is considering merging or transferring your houses to another organisation;
- To influence landlords’ service reviews such as repairs services or rents;
- To review Tenant Participation Strategies;
Finding Out Tenants Views
TIS can work with you to collect the views and opinions of your local community. This includes:
- Telephone Surveys;
- Questionnaires;
- On-line surveys;
- Focus Groups;
- Producing Consultation Reports
Information Resources for Tenants
- Basic Guides on housing issues;
- Information Notes on topical issues;
- Home Study Distance Learning Packs;
- Good Practice Case Studies.
Testimonials
"TIS deliver a very good range of independent services to Tenants. TIS worked with tenants of Scottish Borders Council through the stock transfer process to get the best possible services for tenants. This was the first successful stock transfer in Scotland, way back in 2003! The tenants continue to work and support TIS through training events and conferences, and we look forward to continuing our tenant participation work with TIS in the future. Keep up the good work!"
- Scottish Borders Tenants Organisation
